Use of Services and Scope of Policy

Personal information is necessary to provide certain features of our Services. For example, we need to disclose personal information to service providers that help us process payments, manufacture and ship products, and provide analytics. If you do not provide your personal information, you may be unable to use certain features of our Services.

Some of our Services link to third-party services (such as payment processors or advertising platforms) that have their own privacy policies. We encourage you to review those policies.

Collection of Personal Information

Information You Provide

You provide us with personal information when you:

• Place an order on vinylstatus.com
• Upload artwork files for custom products
• Request customer support or communicate with us
• Sign up for email or SMS updates
• Participate in promotions, contests, or surveys
• Interact with Vinyl Status on social media

Depending on your interactions, we may collect:

• Contact information (name, phone, email)
• Order information (billing/shipping address, payment details, order history)
• Artwork files uploaded for custom production
• Communication history (emails, support requests, reviews)
• Marketing preferences (e.g., opt-ins to SMS or newsletters)

Information Collected Automatically

When you use our Services, we automatically collect:

• IP address and device identifiers
• Browser and OS information
• Website usage data (pages visited, clicks, referring site)
• Location data (city, state, country)

We also use cookies and similar technologies. See our Cookie & Third-Party Services Notice.

Use of Personal Information

We use personal information to:

• Fulfill and deliver orders
• Process and store customer artwork for production
• Provide customer support
• Communicate with you about your orders, promotions, and offers
• Improve and secure our Services
• Analyze site usage and run marketing campaigns
• Comply with legal requirements

We may also de-identify data for analytics and business improvements.

Sharing of Personal Information

We share information only as needed, including with:

• Payment processors (Stripe, PayPal)
• Shipping carriers and logistics providers
• Hosting and infrastructure providers (Amazon Web Services)
• Analytics and marketing platforms (Google, Meta/Facebook, Microsoft, Klaviyo)

We do not sell personal information for money. Some disclosures to analytics/advertising providers may be considered "sale" or "sharing" under state privacy laws. See the California section below for your rights.

Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or as otherwise described in this policy. Artwork files may be stored for a reasonable period to assist with reorders or customer service.

Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

Security

We use administrative, technical, and physical safeguards to protect personal information. No system is fully secure.

Additional Disclaimers & Limitations

Security Disclaimer

We take reasonable measures to safeguard your personal information, but no website, server, or online system is 100% secure. By using our Services, you acknowledge and accept the inherent risks of transmitting information online and agree that Vinyl Status is not liable for unauthorized access, disclosure, alteration, or destruction of your data beyond our reasonable control.

Third-Party Services Disclaimer

Our Services may link to third-party sites or integrate with third-party tools (such as payment processors or ad networks). These third parties have their own privacy practices, which we do not control. Vinyl Status is not responsible for the privacy, security, or content of third-party websites or services.

Artwork & Content Uploads

When you upload artwork or other files for custom production:

• You represent and warrant that you have the right to use, reproduce, and distribute that content.
• You grant Vinyl Status a limited license to store, process, and reproduce the artwork solely for the purpose of fulfilling your order and providing customer support.
• Vinyl Status is not liable for any intellectual property disputes, copyright/trademark issues, or damages arising from artwork you submit.

Business Transfers

If Vinyl Status is acquired, merges, or sells assets, your personal information may be transferred as part of the business transaction. You acknowledge and agree that such transfers are permissible under this policy.

Limitation of Liability

To the maximum extent permitted by law, Vinyl Status, LLC and its officers, directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• use of our Services
• delays, errors, or interruptions in processing or fulfilling orders
• unauthorized access to or use of your personal information
• disputes related to content or artwork uploaded by you

Our total liability for any claim arising out of or relating to this Privacy Policy or our Services will not exceed the greater of: (a) the amount you paid to us for the product or service giving rise to the claim, or (b) $100.

Your Rights

Depending on where you live, you may have rights under privacy laws (such as CCPA in California or GDPR in the EU/UK) to access, correct, delete, or restrict processing of your personal information.

To exercise these rights, email us at info@vinylstatus.com